At Tukios, we want you to feel confident when using our software. We understand that technology can sometimes be confusing, so we've listed some helpful resources to make your experience as easy as possible: 

1.) Amazing support team

Our support team is easy to get ahold of and always happy to help you! They are knowledgeable, respond quickly, and are trained to clearly explain our technology. Need help but it's after work hours? No need to stress! A support team member is on call until 10 pm.  

To reach our support team, you can give them a call at 801.682.4391, send an email to support@tukios.com, or visit the help button on our website.    

2.) Help Desk articles

Our Help Desk contains answers to frequently asked questions and simply explains how to use our technology. It consists of useful articles with step-by-step walkthroughs, photos, and informational videos. These articles cover everything from uploading music to billing.

Don't see a Help Desk article for your question? Let us know so we can make one!

3.) Training videos 

Did you know that we regularly upload training videos to YouTube? In these videos, the fabulous Emily teaches you how to use our software and how to turn on certain features. She also guides you through things like how to login to Condolences and how to share an obituary to Facebook and Twitter.  

If you haven't checked out our training videos yet, make sure you do so. They make our simple technology even more simple to use! 

4.) Expert Account Managers

If you have a Tukios website, you are assigned to an incredible Account Manager! Our AM's are experts and know all the ins and outs of our technology. They are able to assist you with any questions or support you might need. 

Already know how to use our software but want help growing your business? Our AM's offer FREE quarterly coaching sessions where they review your business strategies and discuss how to make your numbers go up! 

5.) Blogs

New blogs are posted to our website every month. They contain all the latest details on new updates, products, and features. They also provide more information about helpful features and resources. 

Have a question after reading one of our blog posts? Make sure to leave us a comment at the bottom of the page. We get back to these comments as soon as possible. 

6.) Training for florists

We make technology simple for florists by training them on how to use our floral portal and by sending out monthly newsletters with tips on streamlining their tasks. We also have awesome floral specialists who can help in times of need. 

We are here for florists and want to make sure more orders are sent their way!

If you have any additional questions about our resources or have any suggestions on how we can improve, reach out to our amazing support team at 801.682.4391 or support@tukios.com. We are always happy to help!